What about students who do not have the ICT skills?

• run a familiarisation workshop for all students at the beginning of the course and have a ‘reserve’ or ‘mop up’ session a few days later for latecomers
• have ‘frequently asked questions’ (like these) as an essential part of the environment. These are a popular and generally well used feature of many websites, and can obviate the need to deal individually with a number of student queries.
• be prepared for students to make mistakes with the use of the technology (for example using e-mail instead of the discussion forum) and gently encourage better practice by carefully monitoring use for the first two weeks
• include your general university e-mail address for the course tutor(s) on the welcome page as contact points in case of need, for example ‘If you have any questions about this web please contact…’

Last Modified: 14 July 2010